Call Center Lead

  • Location
    Akron, Ohio
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Call Center Lead role. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***

POSITION: Call Center Lead
LOCATION: Akron, OH (Zip 44320)
HOURS: 8am - 5pm, M - F
DURATION: 6+ months
PAY RATE: $16.65/hr

Assist management and coworkers, following well-defined practices and procedures.
Demonstrate a solid commitment to all aspects of safety.
Develop effective working relationships with employees within own group and across business functions.
Provide sound internal and/or external customer service.
Work with external call center vendors to maintain and improve call center quality
Establish a strong foundation in policies, practices, and procedures.
Conduct business specific research and analysis on large amounts of data; Interpret and summarize results; Assist in implementation activities.
Develop and document system processes for managing business specific activities.
Ensure compliance with Sarbanes-Oxley (SOx) and other audit requirements.
Perform and/or develop business controls to support data and financial integrity.
Support multi-system data integrity by maintaining transaction exception reports.
Support technology implementations, upgrades and enhancements.
Contributing to solutions by taking initiative in developing alternatives and recommendations.
Actively seek formal and informal learning opportunities to better understand procedures (based on proficiency level above).

BA/BS degree in: Business related discipline required with a minimum of 0-2 years professional work experience
Call Center Experience
Experience with Microsoft Office Excel. Knowledge of PowerPoint, Access, and Word.
Demonstrate a questioning attitude to learn, produce results, and develop relationships (based on proficiency level above)
Knowledge of basic research techniques.
Desire to continue to learn and grow, work across FirstEnergy, and deliver results (based on proficiency level above)
Display analytical abilities, including problem solving and decision making (based on proficiency level above).
Deliver quality, accurate work within established deadlines (based on proficiency level above)
Basic communication skills; ability to work in a team environment.
Time management skills.

Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Elena Jarvis at or Matthew Greene at

This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_399559