Call Center Operator

  • Location
    Buena Park, California
  • Job type
    Contract/Temp to Hire
  • Salary
    $16.00/Hour

PRIMARY ACCOUNTABILITIES:

  • Provide outstanding customer service

  • Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)

  • Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.

  • Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve GoalĀ  < 1% for the Pepsi Support Center

  • Maintain complete and accurate documentation within the Customer Service Center Call Log

  • Contribute toward team goals and objectives

Basic Job Qualifications:

  • Strong PC data entry skills. Typing skills at a minimum of 50+ WPM

  • Proficient in Microsoft Office Suite - Word, Excel, Outlook and Access. Knowledge of Database Maintenance/creation is preferred

  • Previous relevant work experience in a customer service-phone based environment

  • Highly developed listening, analytical, and problem solving skills

  • Must be flexible with working schedule on a rotating shift and weekends

Schedules change every 90 days and must be able to work any given shift, no exceptions.

See blow for examples:

1. Opening shift 5am

2. Close Shift 12pm to 9pm

3. 6am, 7am 8am, 10am shift start times

4. Weekends

5. Holidays



  • Apply with Adecco

Reference number US_EN_99_028082_11798680