CALL CENTER REP // 84186-1 // OH

  • Location
    Dayton, Ohio
  • Job type
    Contract/Temporary

Adecco is assisting a local client and recruiting for an Call Center Rep in Dayton, OH

 

Call Center Rep

Dayton, OH

6 month Contract

13.14 per hour

 

SUMMARY OF DAY TO DAY RESPONSIBILITIES: 

 

Provide service and information to customers regarding company products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets.

 

Responsibilities include:

  • Provide service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
  • Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
  • Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
  • Efficiently access multiple electronic systems and LAN/PC to provide complete response;
  • Work at all times to enhance and strengthen the relationship between the customer
  • Support special campaigns as needed, or if solicited by the customer;
  • Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

 

Skills required include:

  • Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations;
  • Excellent oral & written communication skills;
  • Superior telephone etiquette;
  • Excellent listening skills and ability to articulate ideas;
  • Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image
  • Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
  • Strong organizational skills;
  • Strong ability to multi-task;
  • Demonstrated ability to manage stress;
  • Basic computer skills;
  • Ability to “think out of the box” to generate innovative process improvements;
  • Strong solid math and analytical skills;
  • Ability to work various shifts within hours of operation.
  • Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
  • Previous Call Center experience preferred

 

HOW TO APPLY:

  

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

 

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

 

 If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com. 

 

 

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k)and Insurance Benefit Plans.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11929225