CALL CENTER REP

CALL CENTER REP. ADDITIONAL INFORMATION:Description:

Summary: 
Provide remote technical support for various hardware and software applications across the enterprise and provide initial customer contact for issues within the organization. 

Essential Functions: 
. Provide technical support via phones and/or other media, as required. 
. Complete and document all calls in the form of service tickets through resolution. 
. Escalate and monitor tickets through IS&S support layers to issue resolution. 
. Dispatch vendors or division contacts as required for on-site repairs. 
. Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents. 
. Communicate technical analysis and resolution through written documentation within knowledge base. 

Education/Skillset Requirements: 
. High School diploma or GED. 
. Strong customer service skills. 
. Strong written and oral communication skills. 
. Passing score on a selected entry test. 

Other Qualifications: 
. N/A. 

Desired Education/Experience: 
. Call Center experience. 
. Retail experience.

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Reference number US_EN_99_023412_436982