Call Center Representative

New

 



You landing a new Call Center Representative job in Costa Mesa, CA would be pretty good, BUT you landing a new Call Center Representative job with US would be simply AWESOME! It can happen, because we’re looking for long-term Call Center Representative to join the amazing team at a local client.

Here’s a preview of what you’ll be working on as a Call Center Representative:
  • Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
  • Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
  • Escalate drug related calls as appropriate to licensed pharmacist for resolution
  • Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
  • Make outbound calls to customers on prescriptions withhold orders and payment issue
  • May also assist with entering new prescription orders into system
  • Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

INTERESTED??? Here’s what it takes to apply:
  • Prefer 1-year experience in an office setting, call center setting or phone support role but not required
  • An education level of at least a high school diploma or GED.
  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
  • All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material

These Call Center Representative jobs may require some overtime. With starting pay rates between $16.50/hr, this is a great opportunity to earn some fast, and serious cash!

The training schedule for this position will be 8a to 5p M -F and candidate must be available for 8-hour shift during facility hours. Overtime may be required and some holidays. Shift Start/End time is to be determined. Business hours are 5am to 10pm 7 days a week. This position may require candidates to work weekends.

So now that you know about the job and about us, the ball’s in your court. For instant consideration for this Call Center Representative job, click on Apply Now! We can’t wait to hear from you!

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records.
 

  • Apply with Adecco

Reference number US_EN_99_021873_614698