Call Center Representative

 

  • Answer all incoming calls
  • Make outbound calls
  • Records and delivers messages
  • Furnishes information
  • Accepts orders  
  • Relays calls
  • Places telephone calls at request of client
  • Locate client in an emergency situation
  • Answer simple questions about clients, businesses, using reference files
  • Manage messages  
  • Include any other task directed to you by an immediate Supervisor, Lead Operator, or Management
  • Clean desk at end of shift
  • Fill out shift report (write down & report any findings from your shift)    

 

 

Knowledge Requirement

 

Customer and Personal Service – Knowledge of principles and process for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.

 

English Language – Knowledge of the structure content of the English language including the meaning and spelling of words, rules of composition, and grammar.

 

Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of current telecommunications system.

  • Apply with Adecco

Reference number US_EN_99_025355_605958