Call Center Representative

  • Location
    Grand Rapids, Michigan
  • Job type
    Contract/Temp to Hire
  • Salary

So, you’re looking for a great Call Center Representative in Grand Rapids, Mi. Good news! We’re now hiring for a contract to hire position for a well established company. We like to call our representatives the glue that holds a company together. And we’re serious – you’re vital to the success of your team. This position is the perfect way to gain valuable experience.

Here are some of the responsibilities you’ll have:
• Answer and place calls to customers, retailer partners, and technicians while documenting all necessary information
• Processing customer requests in a timely and efficient manner while meeting or exceeding quality metrics and customer expectations
• Applying departmental policies and procedures to resolve complex situations
• Educate customers on service agreements and products
• Processing consumer claims
• Processing work order requests, reports, and customer orders

These are the qualities we’re looking for in call center representative:
• A friendly, people person with excellent communication skills
• Minimum of 2 years of customer service experience
• Ability to solve and resolve consumer concerns efficiently
• Demonstrated ability to work in a high call volume, face paced customer service or call center environment
• Able to efficiently enter notes into computer system based on consumer conversations

So, a little bit about us. We’re the worldwide leader in staffing, but it’s only because of all the great people we have working with us. We place over 70,000 people with the world’s most well-known companies every day, but that’s not enough. Why? We think everybody deserves a chance to find a good job. To work on your terms. To better your situation.

Does this all sound good to you? If you ask us, we’d make a great team. Our friendly experts are ready to get you in at a great job, so the ball is in your court.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_173366_11740472