Call Center Representative

Adecco is currently assisting a local client in their search to fill a Tier 1/Tier 2 Help Desk position in Greensboro, NC. This is a long-term opportunity, with the potential to be hired on. Apply Now if you meet the qualifications listed below!

Responsibilities:

Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other client related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms daily. 

 

Examples include:

    • Spot activations
    • Bundle activations
    • Password resets
    • Remote Key Loads
    • Deployment questions
    • SR status questions
    • ESR status questions
    • Follow up alarms
    • Special project requests
    • Cookie requests

 

  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines regarding average handle time and productivity
  • Maintain Department guidelines regarding call quality and call audit process
  • Continuously increase product knowledge through on the job training and self-study



Skills REQUIRED:

  1. Proficient Computer skills- able to provide basic computer troubleshooting, password resets, clear caches, cookies.
  2. Resolving internet issues. Experience using a ticketing system.
  3. Troubleshooting hardware and software.
  4. Able to follow “Detailed” step by step directions
  5. Proficient in Microsoft Office Programs
  6. Able to cut and paste notes/documents
  7. A FAST learner
  8. Work in a 24/7 environment


Pay is $12 an hour for Tier 1. When you move to Tier 2 (6 weeks training)- pay will be $13. Tier 1 and Tier 2 training will all take place on 1st shift.

Pay can be increased to $14 depending on abilities and goals met. This is a perm to hire position. Once you go perm, Gilbarco will determine your salary. 

  • Apply with Adecco

Reference number US_EN_99_024158_356597