Call Center Representative

Adecco is currently assisting a local client in their search to fill a Call Center Representative job in Lincoln, RI! Apply now if you meet the qualifications listed below!
Type:                      Full-time (40 hours / week) contract
Length:                  4 months
Pay:                        14.00 / HR
Shift/Hours:          M- F, 10A – 6:30P
Responsibilities for this Call Center Representative job include, but are not limited to:
  • Monitor and complete daily myLeave Task List to ensure tasks are completed timely and within compliance based on federal and state regulations
  • Process return from leave (RFL) change forms timely and accurately to ensure employee’s status is updated and payroll is processed
  • Ensure coordination of efforts between all related parties in leave of absence processing including vendors, HR processing and payroll
  • Receive and resolve internal and external customer problems and Tier 2 escalations from Customer Service Representatives
  • Gather customer information, call employee with resolution and log problem history/detail in the Desktop Support Tools (Salesforce) within service level agreements
  • Review reduced schedule RFL change forms, contact supervisor and/or employee to determine what applicable next steps
  • Prepare spreadsheets for service provider to issue payment of appropriate time off policies such as sick, vacation and myTime
  • Review and determine average hours worked based on disability claims received by the service provider
  • Prepare and complete state disability forms for New Jersey and Hawaii based on state regulations
Qualifications for this Call Center Representative job:
  • High School Diploma or GED required
  • 6+ months of experience with HR, Benefits Administration, or Leave Administration
  • Basic knowledge of FMLA and/or State leave provisions
  • Basic knowledge of PeopleSoft HR
  • Strong knowledge of Microsoft Office
Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits
IMPORTANT: This Call Center Representative job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and conviction records for employment

  • Apply with Adecco

Reference number US_EN_99_022862_609439