Call Center Representative

The representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.
Duties and responsibilities

  • Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
  • Process patient credit card payments over the phone to resolve outstanding self-pay balances.
  • Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
  • Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
  • Uses the GE and Epic workflow systems and other tools available to them.
  • Ability to analyze, identify and resolve issues on patient accounts.
  • Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
  • Adheres to the policies and procedures established for the client/team.
  • Meets and maintains daily productivity standards established in departmental policies.
  • Meets and maintains quality standards established in departmental policies.
  • Maintain confidentiality at all times; adhere to HIPAA and PHI Guidelines.
  • Ability to maintain composure when handling particularly difficult calls with customers.
  • Perform all other tasks related to Call Center Department areas of responsibilities.
  • Performs other related duties and special projects as required.


  • Previous experience in Hospital/Facility or Physician billing.
  • Experience with GE Centricity or EPIC PB preferred.
  • Ability to work well individually and in a team environment.
  • Proficiency with MS Office.
  • Strong verbal communication skills.
  • Strong organizational skills.
  • English-speaking proficiency is required; bilingual skills a plus.
  • Ability to maintain composure when handling particularly difficult calls with customers.



  • Apply with Adecco

Reference number US_EN_99_028124_486769