Call Center Representative

  • Location
    Orlando, Florida
  • Job type
    Contract/Temp to Hire
  • Salary

Adecco is assisting a local award-winning client in recruiting for detail-oriented Call Center Representatives in an exceptional work environment in Orlando. This is for a temp to hire opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service. As a Call Center Representative, you will be responsible for handling high volume amount of calls in addition to other work items. If you meet the qualifications listed below please Apply Now!


Responsibilities for this Call Center Representative job include:


-Understand customer needs, determine the appropriate course of action to meet those needs, and complete or initiate the transaction. Exercise independent thinking in meeting customer expectations.

-Combine knowledge of product, demonstrate effective time management and human relations skills to meet performance standards.

-Process payment transactions over the telephone and/or in person while ensuring the highest standard of customer confidentiality and adhering to strict credit card processing requirements. 

-Support the Image Review Team as required, while processing images according to the time/quality standards set by the Image Review Certification.

-Be ready to begin assigned tasks at the start of every scheduled shift to ensure successful fulfillment of our KPI objectives. Be available to work various shifts as assigned.

-Takes ownership of work and provides input and/or assistance in formulating new policies and procedures; recommends changes to existing policies and procedures as required.

-Be prepared to multi-task and regularly switch between various communication streams. Comfort in a fast-paced work environment is essential.

-Identify problems with office equipment, systems and general toll issues and communicate or escalate these issues to the proper area for resolution.

-Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area. Ensures compliance with toll system agreement contract.

-Works with a high degree of personal integrity, treats others with respect and fosters a safe harassment free work environment.

-Perform other work as required and assigned.








- High School Diploma or GED

- 1 Year Experience

- Candidate must be able to sit for the majority of their shift

- Excellent verbal and written communication skills

- Make good decisions and resolve issues in a clear, calm, and diplomatic matter

- Computer literate - Proficient with Email and Microsoft Word

- Able to work in a team environment


Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Click on Apply Now to be considered for this Call Center Representative job in Orlando or any related opportunities with Adecco.



Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_023513_11896575