Call Center Representative

Adecco is currently seeking Call Center Representatives for temporary assignments at Educational Testing Service (ETS) in Ewing, NJ. This is long-term temporary assignment opportunity that will give you valuable experience to enhance your career!

As a Call Center Representative, you will be responsible for handling a high volume of inbound calls in addition to other work items. Successful candidates must have excellent verbal skills, be personable over the phone, be well-versed in computer systems, and network functions. Candidates should be reliable, and able to provide outstanding customer service.

If you meet the qualifications listed below, click apply now!

Job Description:

  • Knowledge of Customer Relationship Management (CRM) system or other customer data/case management software system desired.
  • Utilize Oracle Service Cloud (OSC) to document all customer interactions.
  • Achieve individual performance metrics and goals including, but not limited to, attendance, schedule compliance, adherence to working shift, use of OSC, quality, email rate per hour (RPH), average call handling time (AHT), and meeting deadlines.
  • Excellent written and verbal communication skills with special emphasis on maintaining a positive customer service attitude.

Requirements:

  • Must have 2-3 years of inbound call center experience working in a fast-paced call center environment
  • Must have excellent oral and written communication skills with proficiency in Outlook email
  • Must have a thorough knowledge of computer systems with ability to navigate multiple programs
  • Must be able to demonstrate excellent time management skills
  • Must be able to work independently as well as with a team to learn new processes

What’s in it for you?

  • Weekly Pay- you receive a paycheck every week!
  • Valuable work experience
  • Friendly work environment with business casual dress code

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_020654_360348