Call Center Representatives

Adecco is assisting a manufacturer of paint and coatings to fill Call Center positions in their Field Services department. These Call Center positions are located in Kentwood, Michigan. These Call Center positions are 3 months to Permanent positions.

Responsibilities for the Call Center include but are not limited to:

  • Sources and onboards new and potential technicians; provides candid feedback and coaching to technician workforce.
  • Acts as an account owner and business partner to technicians; identifies group opportunities; negotiates as needed.
  • Performs as a liaison for business-to-business accounts; provides timely responses and completes tasks within established service-level agreements; identifies potential growth opportunities; onboards new accounts.
  • Responds to standard questions and concerns from customers; follows-up with appropriate documentation on nature and status of claim and/or case; completes a variety of forms and documents based on guidelines, customer responses and operational procedures; informs customer of results and closes out claims/cases as appropriate.
  • Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or supervisors as required.
  • Candidates must meet the following requirements to be considered for the Call Center jobs located in Kentwood, Michigan:

     

  • 1-year minimum customer service experience in a call center environment is preferred;
  •  Office or customer service experience is preferred;
  •  High school graduate or equivalent education is required;
  •  Post-secondary education is preferred.
  • Must be able to 9: 30AM to 6: 00PM
  • SKILL REQUIREMENTS:

  • Mastery of the English language (both written and verbal);
  • Professional telephone etiquette;
  • Ability to read and interpret information
  • What's in this for you? 

  • Pay rate starting at $14 per hour
  • Weekly Pay – you receive a paycheck every week
  • Comprehensive benefits after 1 week – medical, dental, vision, options available
  • Generous Bonus Incentives offered for referrals!  For more information, ask a recruiter today!
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    Click on “Apply Now” to be considered for these Call Center jobs located in Kentwood, Michigan

     

    Equal Opportunity Employer/Veterans/Disabled

    The Company will consider for employment qualified applicants with arrest and conviction records.

    • Apply with Adecco

    Reference number US_EN_99_025805_1331382