Call Center Representatives

  • Location
    Tempe, Arizona
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is recruiting Customer Service Representatives for large and rapidly growing mortgage company in Tempe! Bilingual a plus!
Interviews being scheduled immediately!
Qualified Customer Service Representative Individuals will have proven job stability, a strong attention to detail, be comfortable asking probing questions to identify status and provide current loan updates. Candidates must have good telephone communication and strong problem solving skills and must adhere to all policies and procedures, and document in client account profiles. Candidates must be able to toggle between multiple screens/windows in a fast-paced contact center environment and have a minimum of intermediate computer skills, understanding of MS programs, data entry, and strong basic mathematics knowledge. Candidates must also have ability to work independently.

Customer Service Representative Responsibilities include taking inbound and conducting outbound calls for customers regarding mortgage questions such as hazard insurance, taxes, escrow analysis, payments, account balances, year-end information, etc.

Applicants for Customer Service Representative Openings must have a minimum of 1+ years experience in call center environment. Previous mortgage banking and/or customer care experience preferred.

This is a Temp-to-Hire Opportunity
MUST pass background, fingerprint check and drug screen

Candidates must have HS Diploma or equivalent.

Client resume review and interview required.

Pay-Range: $16/hour
Bilingual Pay Rate $17/hour

Dress Code: Business Casual
Attendance: Strict

Training: Monday-Friday 8am-5pm (5 weeks)
After Training: Monday-Friday 6am-6pm availability (8 hour shift during these operating hours) 6-230pm, 8-5pm, 9-6pm depending on business need
o Enrolled into shift bid upon hire with SLS (performance and attendance based) , operating hours are 6am-6pm

If hired by SLS, outstanding benefits are provided, including 401k, Medical, Dental and Vision

Other amenities include:
? Free popcorn
? Free coffee

Referral bonus with Adecco available for referral of friends and family. *Must meet requirements of program.

  • Apply with Adecco

Reference number US_EN_1_023066_11776493