Call-Center Sales Rep.

  • Location
    Machesney Park, Illinois
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 10.5 - $ 11 / Hour
  • Category
    Creative & Marketing

Adecco is currently hiring for Sales Representatives in the Machesney Park, IL area. We are currently hiring for the following shifts:


Friday 11am-8pm and Saturday 9am-6pm

 Sunday 11am- 7:30pm & Monday through Thursday 8:00am-4:30pm


All opportunities are a direct hire opportunity!


Customer Service Representative- Sales

  • Handle customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal.
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • May be required to achieve a sale quota. Has broad working knowledge of product practices and operations.
  • Performs other duties as assigned by management.


  • The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
  • May be required to work in one or multiple queues/skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests
  • Continually maintain working knowledge of all company products, services and promotions
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
  • Utilize operational systems to process purchases of products and services; i.e. collections, payments for Wireless bills and accessories


  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
  • May sell and provision wireless services, products, features, equipment and accessories
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required

Education Requirements: 

High School Degree or equivalent


  • Apply with Adecco

Reference number US_EN_99_026914_11867650