Call Center Sales Support Representatives

  • Location
    Roanoke, Virginia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Call Center Sales Support Specialist role in Roanoke, VA! Apply now if you meet the qualifications listed below!

Call Center Sales Support Specialist – Roanoke, VA
4 months (temp - perm)
Monday – Friday flexible between 8am – 8pm (4 weeks training 8am – 4:30pm) * work on weekends or overtime as requested*
$16.00 / hr.

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Specific Duties


Handling in-bound phone calls professionally and provide excellent customer service


Research and Resolve Sales Agent’s questions relating to: how to use self- service tools and to troubleshoot system issues; Member concerns; Medicaid Verification; Application Status and Eligibility; On-boarding & Certification process; Commission questions


Document Call Resolution of each contact in various systems in a clear and concise manner


Demonstrate the ability to provide a quality experience for all of our customers


Meet minimal performance goals on a weekly basis



Must Have:


High School Diploma or equivalent


At least 1 year of Customer Service experience


Ability to communicate clearly and concisely (verbally and written)


Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills


Ability to learn new computer applications quickly and toggle between multiple systems


Ability to multi-task


Extended periods of sitting at a compute


Use of hands/fingers across keyboard or mouse


Office environment


REQUIRED TESTING: A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency) and must be able to pass product certifications annually



Preferred skills


Experience working in a call center


Healthcare and/or insurance industry experience


Medicare knowledge


Experience supporting a sales team or working with sales representatives


Experience navigating a computer while on the phone


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at malisa.castillo@adeccona.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_404948