Call Center Specialist

Adecco is assisting a local client recruiting for a Call Center Specialist job in Burnsville, MN.  This position is a long-term temporary opportunity!

The Call Center Specialist is
responsible for answering incoming calls and providing excellent customer service to Connected Drive customers, following program guidelines and call center standards. If you meet the qualifications listed below – Apply Now!

Responsibilities include but are not limited to:

  • Respond to incoming calls from BMW CD customers and provide them with accurate answers and guidelines related to the BMW CD program.
  • Develop customer relationships that contribute to business objectives and promote customer loyalty
  • Research and resolve customer questions and issues to ensure customer satisfaction and retention
  •  Process tickets using a web-based system to escalate customer issues as needed

Candidates must meet the following requirements to be considered:

  • Minimum of High School Diploma
  • Associates or bachelor’s degree are welcomed
  • Bilingual Spanish encouraged to apply
  • PSAP/911 experience encouraged to apply
  • 0-6 years of experience working in a call center environment  
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office and web-based applications  
  • Knowledge of customer service
  • Strong interpersonal skills  
  • Strong organizational skills and attention to detail
  • Ability to work in a fast-paced environment with daily work processing deadlines
  • Ability to work effectively without supervision
  • Strong in leadership, empathy, communication, and team orientation

What's in this for you? 

  • Pay rates depending on experience, plus overtime as needed!
  • Weekly Pay – you receive a paycheck every week
  • Business casual Work Environment – dress casual and enjoy a casual, laid back atmosphere
  • Comprehensive benefits after 1 week – medical, dental, vision, options available
  • Generous Bonus Incentives offered for referrals!  For more information, ask a recruiter today!

 

Click on “Apply Now” to be considered for this job in Burnsville, MN!  You may also visit www.adeccousa.com to view other current opportunities.

  • Apply with Adecco

Reference number US_EN_99_023402_481192