Call Center Supervisor

  • Location
    Edison, New Jersey
  • Job type
    Contract/Temporary
  • Salary
    $ 25 - $ 30 / Hour
  • Category
    Call Center & Customer Service - Customer Service

A client of Adecco is seeking a Call Center Supervisor to help manage their Call Center. This position is located in Edison, NJ.

RESPONSIBILITIES:
*Help manage a staff of 30-35 Call Center Representatives
*Assist in implementation and maintenance of call center training program, providing representatives with appropriate training and/or retraining
*Spend time on the call center floor directly monitoring representatives for quality assurance
*Identify and recommend areas for development; establish and implement best practices
*Assist with scheduling and managing the attendance process for representatives
*Perform other duties as assigned

REQUIREMENTS:

*Minimum 2 years experience in a management or supervisory role within a high-volume call center environment. Outbound call center experience is preferred
*Strong leadership, organizational, project management and problem-solving skills
*Experience in creating training materials and conducting training sessions
*Outstanding verbal, written and presentation skills
*Outstanding relationship building skills with a high degree of responsiveness and integrity
*Must be flexible to working late shift if needed
*Bachelor¿s degree preferred.
*Highly proficient with MS Office and CRM

This is a contract to hire opportunity and the hours are 8:00am-5:30pm, Monday- Friday.

  • Apply with Adecco

Reference number US_EN_1_028124_11633451