Call Center Supervisor

  • Location
    Edison, New Jersey
  • Job type
    Contract/Temp to Hire

Adecco is assisting a client in their efforts to identify a Call Center Supervisor to help manage a call center group. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to call center reps with the goal of meeting the group's performance level objectives. This is a temp-to-hire position.
 
RESPONSIBILITIES:

  • Help manage a staff of 20-30 call center reps.

  • Assist in implementation and maintenance of call center training program, providing reps with appropriate training and/or retraining.

  • Spend time on the call center floor directly monitoring reps for quality assurance.

  • Identify and recommend areas for development; establish and implement best practices.

  • Assist with scheduling and managing the attendance process for reps.

  • Perform other duties as assigned.

REQUIREMENTS:

  • Minimum 2 years experience in a management or supervisory role within a high-volume call center environment. Outbound call center experience preferred.

  • Strong leadership, organizational, project management and problem-solving skills.

  • Experience in creating training materials and conducting training sessions.

  • Outstanding verbal, written and presentation skills.

  • Outstanding relationship building skills with a high degree of responsiveness and integrity.

  • Must be flexible to working late shift if needed.

  • Bachelor’s degree preferred.

  • Highly proficient with MS Office and CRM.

If you are an experience Call Center Supervisor, please apply.  

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.
Benefits are available to you as a contractor after one week of employment. 

 

Adecco is an Equal Opportunity Employer. 



  • Apply with Adecco

Reference number US_EN_99_028124_11896947