Call Center Tier 1

  • Location
    Greensboro, North Carolina
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 12 - $ 14 / Hour
  • Category
    Call Center & Customer Service - Customer Service

� Adecco is currently assisting a local client in their search to fill Call Center position in Greensboro, NC. This is a long term opportunity, with the potential to be hired on. Apply Now if you meet the qualifications listed below!

Responsibilities for this job include:
Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other company related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Examples include:
o Spot activations
o Bundle activations
o Password resets
o Remote Key Loads
o Deployment questions
o SR status questions
o ESR status questions
o Follow up alarms
o Special project requests
o Cookie requests
� Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
� Maintain Department guidelines in regard to average handle time and productivity
� Maintain Department guidelines in regard to call quality and call audit process
� Continuously increase product knowledge through on the job training and self-study

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

Click on Apply Now to be considered for this position or you can visit our website to search for other opportunities that are currently available.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_1_024158_11782192