Call Center Tier 1

  • Adecco is currently assisting a local client in their search to fill Call Center position in Greensboro, NC. This is a long-term opportunity, with the potential to be hired on. Apply Now if you meet the qualifications listed below!

    Responsibilities for this job include:

    Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other client related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms daily.  Examples include:
    • Spot activations
    • Bundle activations
    • Password resets
    • Remote Key Loads
    • Deployment questions
    • SR status questions
    • ESR status questions
    • Follow up alarms
    • Special project requests
    • Cookie requests

 

  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines regarding average handle time and productivity
  • Maintain Department guidelines regarding call quality and call audit process
  • Continuously increase product knowledge through on the job training and self-study



 

  • Apply with Adecco

Reference number US_EN_99_024158_12000322