Call Center/Customer Service Representative

Adecco is assisting a local client in recruiting for Call Center/Customer Service Representatives in Rapid City, SD. This is for a long-term temp-to-hire opportunity. As a Customer Service Representative, you will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Candidates will also be charged with handling and resolving complaints. If you meet the qualifications listed below, please Apply Now!

Responsibilities for this Call Center/Customer Service Representative job include:

  • Receive a high volume of inbound calls with varying degrees of questions or concerns
  • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
  • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Refer unresolved customer issues to designated department or supervisor for further investigation

Candidates must meet the following requirements for consideration:

  • High School Diploma or Equivalent
  • 1-3 Years of Experience
  • Candidate must be able to sit for the majority of their shift
  • Excellent verbal and written communication skills
  • Make good decisions and resolve issues in a clear, calm, and diplomatic matter
  • Computer literate - Proficient with Email and Microsoft Word
  • Able to work in a team environment

We have various openings Monday-Friday on a variable schedule with occasional Saturdays. Pay for this position starts at $13.00/hr. This is a temporary-to-hire opportunity with endless growth potential.

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

Reference number US_EN_99_023795_169402