CA/Patient Services Representative 1//52793-1

  • Location
    Newbury Park , California
  • Salary
    $ 14 - $ 15.5
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temp to Hire

Position Summary
Assists/directs patients with questions and inquiries. Works under the daily supervision of the Team Lead or Supervisor.

Duties & Responsibilities
-Obtains current patient information from established and new patients.
-Accurately enters/updates patient information in scheduling system.
-Identifies payer source, and verifies insurance eligibility.
-Assists patients with completion of paperwork when necessary.
-Reviews Scheduling System for needed updated demographics and consent forms.
-Identifies patients by date of birth and name in computer system.
-Creates new account if patient not in the system.
-Schedules and re-schedules appointments as needed.
-Routinely demonstrates superior customer service skills.
-Answers telephone in a timely and polite manner, preferably within three rings.
-Communicates with customers in a courteous, professional, cooperative and mature manner.
-Accurately takes messages and conveys information to recipient.
-Transfers call to physicians and nurses when medically indicated.
-Protects/observes patient confidentiality per policies and procedures.
-Accurately imports registration documents into patients electronic health record.

Qualifications
-High School Diploma or equivalent
-Requires Customer Service experience and the ability to input data accurately into computer system.
-Medical/dental office or medical scheduling knowledge a plus.
-Must be detail oriented with good interpersonal and customer service skills.
-Communication Skills
-Bilingual preferred (Spanish or Russian and English)
-Ability to effectively interact with physicians, patients and other staff members.
-Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Work Schedule
Applicant must have open availability from 5:30am-9:00pm Monday - Friday

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Reference number US_EN_1_025132_11709270