Care Coordinator

  • Location
    Houston , Texas
  • Category
    Call Center & Customer Service - Customer Service
  • Job type

POSITION: Care Coordinator
LOCATION: Houston, TX (Zip 77077)
HOURS: 8am-5pm CST / 9am-6pm CST
DURATION: 12+ Months
PAY: $16/hr

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.**

Description of Work:

- Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Demonstrate superior customer support talents
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval/denial
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes

- High School education required
- 2-4 years related experience and/or training desired or equivalent combination of education and experience
- Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
- Knowledge in insurance billing methods and general pharmacy operations, preferred
- Ability to utilize all systems for maximum efficiencies (Word, Excel, MS outlook, company proprietary software o DiseaseTrak, telephone and call center software)
- Manage a high level of productivity, preferred
- Ability to multitask while conversing, preferred

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Taylor Mannett at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_398541