Care Coordinator in a Call Center

Adecco is currently assisting a local client in their search to fill several Care Coordinator Positions (call center environment) jobs in Lewisville Tx


This is a temp to hire opportunity. As a Care Coordinator (call center environment) you will be responsible for handling inbound calls, with ability to determine needs and provide one call resolution.


 Apply Now if you meet the qualifications listed below!


You must be able to pass a hair follicle drug screen


Description of Work:
• Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
• Responsible for reporting Adverse Events within the required timeframe
• Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Resolve patient's questions and concerns regarding status of their request for assistance
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources to process new applicants
• Steward patient accounts from initial contact through final approval/denial
• Process all patient applications in accordance to set policy, procedures and PHI compliance


• High school education required
• 2-4 years related experience
• Experience should include knowledge of practices and procedure commonly used in a call center or customer service environment
• Primary job functions do not typically require exercising independent judgment
• Manage a high level of productivity
• Ability to multitask while conversing


Hours are Monday – Friday 8:00am to 5:30 pm

Hourly Pay Rate $16.00


Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.


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Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_020929_1212528