Care Coordinator

Adecco is currently assisting a local client in their search to fill an exciting Care Coordinator role in Lewisville, TX! Apply now if you meet the qualifications listed below!

 

Hours: M-F 8-hour shift ranging between 7A to 7P

Pay Rate: $15.00 per hour

Duration: 4-month contract (possibility to be extended or become perm)

 

Responsibilities:

 

  • Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly
  • Create and complete accurate referrals and applications and keep updated on policy or procedural changes
  • Resolve patient's questions and concerns regarding status of their request for assistance
  • Enter detailed information into company proprietary software while conversing via telephone
  • Place outbound phone calls for patient follow ups or confirmations
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Interact with the patient referral sources to process new applicants
  • Steward patient accounts from initial contact through final approval/denial
  • Process all patient applications in accordance to set policy, procedures and PHI compliance
     

Qualifications

  • High School education required
  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
  • Knowledgeable of insurance billing methods and general pharmacy operations a plus
  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software (DiseaseTrak), and Cisco telephone software.
  • Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
  • Strong attention to detail and quality documentation
  • Exceptional verbal communicator with friendly tone, empathy and customer centric focus
  • Independent worker and self-starter with solid time management skills and ability to work with high volume production teams
  • Continuous learner with a desire to move into a senior level role
  • Solid work ethic and driven to achieve daily/weekly metrics
  • Adherence to company attendance policies

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Ibrahima.Diallo@Adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_022862_373512