Change Control Analyst

  • Location
    Chesterfield, Missouri
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is assisting a local client and recruiting for a Change Control Analyst in Town and Country, MO.

Position: Change Control Analyst
Job Location: Town and Country, MO
Hours: 8:00am – 5:00pm
Pay: 26.00 per hour
Duration: 6 months


To Apply: Apply Online by selecting “Apply Now” or email your resume directly to the recruiter:
Arielle Thurston at: (Arielle.Thurston@adeccona.com)

Coordinates and facilitates scheduled network maintenance while enforcing compliance to the policies and procedure of Change Management to minimize risk and exposure to the network and revenue customers. Coordinates with Field technicians, Network Operations and Engineering to identify the impact and assemble the details necessary to communicate to all departments involved in scheduled maintenance. Prepares detailed reports noting status of the maintenance tickets drives compliance of processes and assesses trending data to improve protocol, implement standards and influence positive behavior.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience
Facilitates the Network Protection Policy to minimize risk and exposure to network and revenue customers.
Ensures maintenance tickets are accurately submitted with required data to meet compliance and are designed to improve the stability of the network or provide controlled expansion or addition of services and/or network equipment.
Provides analytic oversight of maintenance tickets to manage and alert to resource or cross service collisions, analyzes the overall impact to customers across a converged network.
Responsible for organizing, facilitating and chairing Change Advisory Board (CAB) calls with respective Stakeholders from Network Operations and Field Operations for de-confliction activity with coordination and facilitates in gaining collective approvals, impact and risk assessments for the Regional, Corporate and Enterprise wide change activities to ensure successful execution and completion of maintenance activity.
Responsible for end to end coordination, facilitation and change request ticket submittal for vendor and carrier maintenance activities to ensure successful execution and completion.
Recommends changes to procedures and operations; suggests enhancements to systems used by the Change Control Department and presents proposed solutions with requirements in a detailed format, works with the OSS Development teams for successful implementation, documentation and communication to users.
Works with Project Management for enterprise launches / rollouts of maintenance activity, process implementation, training and communication as deemed necessary.
Provides review of performance management of reporting metrics with analytical assessment to identify concerns or issues, provides reporting and facilitates resolution with communication.
Reviews Root Cause Analysis (RCA) incidents caused by maintenance activity to ensure respective resolution, tracking and reporting/auditing of improvements.
Responsible for the observation, communication and alert of non-compliance of the Network Protection Policy to drive proactive, preventive maintenance and influence effective and efficient performance management practices.
Communicates and provides user training of Change Management tools and processes to ensure standardization and compliance.
Develops user guides and processes documents (internal/external) in a professional and detailed format.


Requirements:

Skills/Ability and Knowledge
Ability to read, write, speak and understand English
Advanced ability to complete documentation accurately
Ability to work in a fast paced environment
Ability to prioritize, track and manage multiple tasks
Professional and articulate verbal & written communication skills with all levels of management
Demonstrates advanced competency with Word, Excel and PowerPoint
Competency with evaluating, tracking and trending of performance metrics
Advanced knowledge of networking, cable and telecommunications products and services
Problem solving skills
Attention to detail
Advanced ability to prioritize, track and manage multiple tasks and projects to successfully meet deadlines


Education
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience
Related Work Experience
3 - 5 years’ experience in Network Operations, Change Management, Telecommunications/Cable experience with understanding / knowledge of network protocols, architecture, Services, (IT/Network), or related field, Change Management, ITIL Service Management experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Certifications: Cisco Network, Microsoft, Six Sigma, ITIL foundation/ITIL Service Management, Business Process Management (BPM) or similar




EDUCATION:
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience
HOW TO APPLY:
Candidates interested in this position you should apply immediately. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com




Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_392755