Change Management Lead III

  • Location
    San Jose , California
  • Salary
    $ 55 - $ 73
  • Category
    Information Technology - Project Manager
  • Job type

Duration: 8 - 12 weeks
Must Have's:
1. Part of an organization with a proven, documented Change Management methodology with experience in driving large scale implementations (100K+ users)
2. Creation of key Change Management deliverables to create structure for program (eg: Stakeholder Analysis, Impact Analysis, Change Management Strategy, Change Management Plan)
3. Create baseline and target measures to ensure successful rollout

Nice to Have
1. Experience in developing and delivering training to help drive adoption (eg: webinars, etc.)
2. Experience in driving a Change Management rollout for O365
*Candidates must meet the minimum requirements outlined.
- Create the Program Wide Change Management Strategy (3+ years)
- Create a 12-month Change Management plan with specific milestones and deliverables
- Manage the execution of the Change Management plan (leveraging internal Cisco employees)
- Create a Stakeholder Analysis with recommended plans to ensure engagement with all audiences
- Create an Impact Analysis that outlines the scale of the implementation, key actions required and key success factors (KPIs)
- Define baseline and target metrics to measure the progress and success of the program (eg: Adoption, communication responses, training participation, etc.)
- Recommend necessary training and documentation required to align with Change Management Plan (Online, Documentation, Webinars, etc.)
- Interview and engage with Pilot & Proof of Concept (POC) users to understand their experiences and modify the Change Management plan accordingly
- Share Lessons Learned from previous engagements to avoid delays, on an ongoing basis
- Oversee and recommend target demographics for a master pilot list to ensure diversity and consistency
- Partner with Communications team to ensure Change Management Plan aligns with communication messaging

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Reference number US_EN_99_020195_11688002