CHelp Desk Support-ENT

New

Adecco is currently assisting a local client in their search to fill an exciting Help Desk Support-ENT Representative role in Salem, OR! Apply now if you meet the qualifications listed below!

Customer Service Rep – Salem, OR
3 months (contract)
Monday – Friday 5am -7PM Shift ( must be available between these times for consideration)
$12.21/ hr.





Shift


5am-7pm




Pay Rate


$12.21






Specific Duties






Description/Comment:



• Provide electronic product and application end users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
• Provide technical support via telephone, and/or email to end users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner, while projecting a courteous and professional image.
• Develop and maintain an excellent working knowledge of electronic products, billing and collections processes and database applications. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
• Meet call handling, volume and productivity goals in an inbound call center environment.

• Minimum of one year of customer service/call center/help desk experience • Must be able to work weekends and evenings. • You must be willing to work out of an office in Salem, Oregon. • Excellent listening skills and ability to assess and respond to customers’ needs. • Must be able to effectively communicate with customers via telephone • Detail-oriented with the ability to keep accurate records of communication with customers. • Ability to rapidly learn and assimilate new technologies.








Must Have:

High School Diploma or equivalent
Excellent customer service skills
Good PC skills
Good organizational skills and ability to prioritize
Experience in Oracle, ERP preferred
Call center experience not required but looking for strong and well-rounded customer service background


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to Leonor Reyes at Leonor.Reyes@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_411091