Claims Agent

  • Location
    Rowland Heights , California
  • Salary
    $ 15 - $ 17
  • Category
    Accounting & Finance - Claims / Adjuster
  • Job type
    Direct Hire

 

Purpose Of The Job:

Under the direction of the Transportation Manager, the Claims Agent is responsible for the complete lifecycle of freight claims. This includes tracing, data entry, follow up, and collections.

 

Responsibilities/Duties:

•Data entry and monitor of submitted traces for customer inquiries.

•Accurately update claims and record status appropriately utilizing internal and 3rd party database processes.

•Coordinate claims and assign to international teams when necessary.

•Investigate, dispute and resolve lost claims inquiries and coordinate status with internal departments

•Promote customer service excellence by communicating confirmation of status to customers

•Resolve customer problems, investigate issues, and utilize supervisors for resolution when necessary.

•The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

 

Minimum Requirements & Special Attributes:

• High School or GED required.

•1 to 2 years of transportation cargo claim experience

•Ability to manage multiple tasks under minimal supervision with high attention to detail

•Excellent verbal and written communication skills

•Proven problem solving skills

•Above average typing and data entry speed

•Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment.

•Must have strong computer skills, including MS Word, Excel, and Outlook



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Reference number US_EN_99_025140_11727909