Claims Examiner

  • Location
    Atlanta , Georgia
  • Category
    Accounting & Finance - Claims / Adjuster
  • Job type
    Contract/Temporary

Adecco is searching for a Contract, Claims Examiner for one of our large clients in Atlanta, GA.



Duration: 3 months

Pay Rate: $22.00 per hour

Shift: Monday - Friday, 8am - 5pm



This job is responsible for administering decisions related to the Company’s authorized Service Agreements, protection plans and policies.

As a Claims Examiner you would be responsible for administering decisions related to the Company’s Authorized Service Agreements, protection plans and policies. Your communications and interactions with the Company’s Service Providers and Customer would include phone calls, emails and other electronic methods of communication. You would be responsible for providing professional, accurate and timely support to internal departments (Auditors, Regional Service Mangers, Service Providers and Management) and to the Service Providers. In this role you would report to a Regional Service Manager and be responsible for ensuring that your interactions with the Company’s Service Providers result in decisions and support which aligns with the Regional Service Managers goals of providing a cost effective, high-quality customer experience. Lastly you will be responsible for building strong relationships with the Company’s Service Providers, while at the same time holding them accountable to deliver a superior customer experience within the terms of their authorizer service agreement.

Follow standard screens/scripts/procedures to perform tasks
Develop strong relationships with Company’s Service Providers
Utilize technical knowledge and information to provide accurate and timely information
Identify specific patterns of Servicer behavior which drive unnecessary costs or impact the customer experience in a negative way and report to management with recommendations on how to address
Review Service Provider repair assessments and estimates to determine cost effectiveness and coverage
Enforce Company’s policies and service provider agreements
Provide performance related feedback to Company’s Service Providers and communicate with internal teams to ensure proper action is taken
Maintain accurate and thorough documentation and notes

Basic Qualifications:
•1 + years Customer Service or Vendor Management experience in the Service Industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness or large tools.
*Experience in or more of the service industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness, or large tools.
*Experience performing repairs in at least in of the following: major appliances, consumer electronics, HVAC, plumbing

Other Requirements:
•Excellent leadership and communication skills
•Ability to multitask
•Proficient in Microsoft Office Suite
•Ability to type 30+ words per minute

Preferred Experience:
•Bachelor's Degree
•2+ years' experience in or more of the service industries, to include: major appliances, consumer electronics, HVAC, lawn & garden, plumbing, electrical, fitness, or large tools.
•Prior warranty claims administration
•Ability to type 40+ words per minute





How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_398113