Client Program Manager

Adecco is currently assisting a local client in their search to fill a Client Program Manager AND Senior Client Program Manager. Apply now if you meet the qualifications listed below.

Responsibilities, Qualifications, & Details:
The Traveling Onsite Manager serves as one of the primary client contact, as well as the initial escalation point for any client questions and concerns. Through cooperation, ingenuity, and teamwork, the Traveling Onsite Manager is responsible for aligning themselves with our client’s business objectives and creating a collaborative partnership. The Traveling Onsite Manager is responsible for ensuring consistent and efficient delivery of services from Market to Market during the tour.


Job Duties:

Recruitment/Onboarding:



Work ensure clear understanding of the client’s business, staffing needs, culture and program expectations
Assist with the creation, implementation and execution of robust recruitment plans to meet the hiring needs of the client
Facilitate regular communication with the account management team regarding client fulfillment requests/priorities for each market, attrition trends and other pertinent metrics, both prior to and during the tour run in each market
Manage final interviews with candidates to ensure best selection for the client
Ensures positive onboarding and orientation experience for all associates
Participate in weekly conference calls with each market




Associate Care and Satisfaction:



Serve as a single point of contact for associate inquiries – addressing all inquiries and escalating, as appropriate
Position candidates/associates for success on assignment, including the completion of all onboarding requirements, orientation, etc.
Develop associate engagement programs to bolster the associate relationship and improve satisfaction and retention
Manage associates working onsite and foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement





Onsite Program Support:



Act as liaison between our client’s management, national account management and recruitment team
Escalate all issues/successes to account management and the appropriate corporate departments in a timely manner
Ensure compliance with the terms on the servicing agreement and client’s scorecard
Complete all back-end administrative tasks prior to associate’s first day onsite
Ensure that all operational SOP documents are current
Oversee all day-to-day operations relating to onsite activities
Conduct daily check-ins of Front of House staff, managing standbys & backfilling positions to ensure maximum fulfillment is achieved
Responsible for all employee relations issues including but not limited to: Counseling, Payroll, Time Keeping, Termination, and Worker’s Compensation
Coordinate the weekly shift scheduling for all associates according to client’s requirements
Manage all payroll, adjustments, and invoicing processes in PeopleNet and proprietary systems to ensure accurate billing on a weekly basis
Maintain accurate records on Strikes & Fill Rates for each market
Responsible for conducting "post mortem" with the client’s tour management at the close of each market and participate in the end of city scorecard review








Required Qualifications:

Bachelor’s degree preferred
2+ years of prior project management and training experience preferred
Strong knowledge of Adecco payroll and proprietary systems preferred
Willingness to travel 100% of the time
Effective written and verbal communication skills – both in a one-on-one setting and in a group setting
Excellent organizational, prioritization, time management and multi-tasking skills
Demonstrated ability to build and maintain strong client and associate relationships
Demonstrated ability to work with different personality types and adapt communication style to target audience
Proficiency in MS Excel (formatting, basic formulas)
Demonstrated ability to create a positive, exciting work environment that maintains a high morale




Pay Rate: $18.00hr - $25.00hr DOE
Shift Start/End Time: first shift/general business hours
Length of Assignment:

How to Apply: Click on “Apply with Adecco” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer Minorities/Women/Veterans/Disabled





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Reference number US_EN_2_022862_409822