Client Program Manager

JOB TITLE:

NAM – Client Program Manager

JOB CODE:

AUS176

COMPANY:

Adecco Staffing USA

FLSA:

Exempt

DIVISION/DEPARTMENT:

National Account Management

 

 

 

SUMMARY:

Provide support for the National Account team to optimize service to the client in a high quality, cost effective manner while ensuring full compliance in all Adecco policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Responsible for assisting the national account group with implementation of new products & services at client locations.
  • Designs and implements a team-results oriented culture, making sure they adhere to the service level.
  • Provides support for the National Account Team to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures.
  • Orders disbursement of client job requests to other Adecco offices including tracking of orders for reporting.
  • Ensures high quality of standards by conducting activities and maintaining systems that secure Adecco’s position as provider of the highest quality service to customers.  Provides direction to Adecco branch offices and make judgments to preserve and enhance the customers’ level of satisfaction with Adecco.
  • Coordinates and consults with managers to better understand clients’ needs, maximize level of service, encourage relationship building, provide cost effective service solutions to customer demands and strategize on ways to achieve and exceed Adecco’s financial goals and objectives.
  • Develops action plans with the branch office to resolve quality, service and support issues, fulfillment issues, billing issues, non-compliance issues or any other issues that come up.
  • Works directly with the collectors of the account to resolve any disputes and billing issues.
  • Corrects input/distribution of client orders, managing to a complicated contractual process that includes validations required for correct billing.
  • Assists in preparation and delivery of customer reporting.
  • Maintains contact with all branch offices in their area, advising them of rollout materials,
  • Answering questions and providing total support for both branch and client concerning the Adecco relationship.
  • Manages issues, maintains formal monthly tracking process monthly.
  • Participates in special projects and performs other duties as assigned.
  • Manage all aspects of associate care and satisfaction.  This includes onboarding, addressing inquiries, developing associate engagement programs, providing coaching and feedback, etc.

 

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in related field or equivalent experience, preferred. 

 

Minimum of two years prior management and training experience preferred.

 

Minimum of 2 years of managerial/supervisory experience preferred.

 

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Skilled in communicating effectively and clearly verbally and in writing, both in one-on-one and in group presentation situations.
  • Ability to establish and maintain effective working relationships.
  • Ability to interact and communicate with all levels of staff and management.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
  • Willingness to travel 100%
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  • Apply with Adecco

Reference number US_EN_99_021776_386883