Client Service Liaison

  • Location
    Albany , New York
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill an exciting Contract, Client Service Liaison role in Albany, NY! Apply now if you meet the qualifications listed below!

Pay Rate: $15.00 per hour
Duration: Indefinite - possible temp-to-hire

Client Services Liaisons are a first-line point of contact to an assigned group of clients and work to ensure client retention and satisfaction through the maintenance and development of client relationships. They understand client challenges, goals, and requirements and articulate the ability of the company to meet the client's needs with products, services, and/or support options. They anticipate, research, and respond to customer inquiries of a moderate scope, seeking advice and assistance from more experienced associates as needed. Client Services Liaisons apply their knowledge of the organization's policies, procedures, platforms, products, and services to assess moderately complex product or service problems/concerns and collect information and help to determine the best method/approach required for diagnosis and problem resolution. They may serve as a liaison between the client and various inter-company departments. Client Services Liaisons may participate or assist in requirements gathering and documentation for smaller scope projects and for components of larger scope projects. They may conduct client training sessions, complete accounts receivable collections, monitor SLA compliance, and monitor contract terms and conditions. They proactively remain current on industry/market trends, changes in regulations and government requirements, and on company strategic initiatives, products/services, and system/application enhancements. Client Services Liaisons manage assigned projects to completion using company tools. They work under general supervision and apply procedural direction or may adapt procedures, processes, and techniques to meet the more complex requirements of the position. As Client Services Liaisons gain product and business knowledge, the number of clients they support may increase.

Must have a minimum of a High School Diploma or equivalent degree.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_393252