Client Service Rep

New
  • Location
    Lenexa , Kansas
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary



Adecco is currently assisting a local client in their search to fill an exciting role as a Client Services Rep in Lenexa, KS with Quest Diagnostic! Apply now if you meet the qualifications listed below!

Shift: 10am-7pm M-F
Location: Lenexa, 9601 Renner Blvd, KS, 66219
Pay Rate: 15.21
Contract length: 6 to 9 Months
Responsibilities, Qualifications, & Details:

Handle all inbound customer contacts received by telephone, electronically, in writing and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Place outbound calls to clients in accordance with call log procedures and policies.

Principal Duties:
• Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
• Report laboratory results to clients and patients using established protocols
• Document reporting or call history in required format and maintain complete and accurate records
• Contact the client to resolve routine matters related to patient testing and result reporting
• Report client concerns using established protocols
• Provides education and guidance to clients about Quest Diagnostics lab processes.
• Understands the importance of Quality Service and how it is measured
• Escalates issues as appropriate using established protocols
• Leads by example in demonstrating “gold standards” behaviors
• Perform other duties as required to meet the customer requirements

Qualifications
Qualifications:
Education Preferred: Minimum high school diploma or equivalent
Work Experience: Previous medical or customer service background preferred

Other:
• Demonstrated strong customer service and interpersonal communication skills. Able to speak the English language clearly and effectively communicate to caller and peer group
• Demonstrated strong writing and composition skills.
• Ability to work in a team environment
• Strong organizational skills
• Demonstrated strong Problem Solving skills
• Demonstrated composure in stressful situations
• Demonstrated ability to follow company and department policies and procedures
• Demonstrated ability to operate basic office equipment and utilize proficient computer skills
• Demonstrated ability to handle multiple tasks and work in a fast-paced environment
• Demonstrated Integrity and a commitment to values

Principal Decisions: Describe the most important decisions that are made in the course of doing the job.
• Accurate identification and clarification of client or patient request.
• Appropriate escalation of issues that are beyond skills or scope of CSR.
• Determination of appropriate response to client inquiries and complaints.
• Creation of complete and accurate documentation of all interactions.
• Suggestions for process improvements related to department operations or client concerns.



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact Matthew.Greene@adeccona.com . For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Lats name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled




Adecco is currently assisting a local client in their search to fill an exciting role as a Client Services Rep in Lenexa, KS with Quest Diagnostic! Apply now if you meet the qualifications listed below!

Shift: 10am-7pm M-F
Location: Lenexa, 9601 Renner Blvd, KS, 66219
Pay Rate: 15.21
Contract length: 6 to 9 Months
Responsibilities, Qualifications, & Details:

Handle all inbound customer contacts received by telephone, electronically, in writing and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Place outbound calls to clients in accordance with call log procedures and policies.

Principal Duties:
* Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
* Report laboratory results to clients and patients using established protocols
* Document reporting or call history in required format and maintain complete and accurate records
* Contact the client to resolve routine matters related to patient testing and result reporting
* Report client concerns using established protocols
* Provides education and guidance to clients about Quest Diagnostics lab processes.
* Understands the importance of Quality Service and how it is measured
* Escalates issues as appropriate using established protocols
* Leads by example in demonstrating “gold standards” behaviors
* Perform other duties as required to meet the customer requirements

Qualifications
Qualifications:
Education Preferred: Minimum high school diploma or equivalent
Work Experience: Previous medical or customer service background preferred

Other:
* Demonstrated strong customer service and interpersonal communication skills. Able to speak the English language clearly and effectively communicate to caller and peer group
* Demonstrated strong writing and composition skills.
* Ability to work in a team environment
* Strong organizational skills
* Demonstrated strong Problem Solving skills
* Demonstrated composure in stressful situations
* Demonstrated ability to follow company and department policies and procedures
* Demonstrated ability to operate basic office equipment and utilize proficient computer skills
* Demonstrated ability to handle multiple tasks and work in a fast-paced environment
* Demonstrated Integrity and a commitment to values

Principal Decisions: Describe the most important decisions that are made in the course of doing the job.
* Accurate identification and clarification of client or patient request.
* Appropriate escalation of issues that are beyond skills or scope of CSR.
* Determination of appropriate response to client inquiries and complaints.
* Creation of complete and accurate documentation of all interactions.
* Suggestions for process improvements related to department operations or client concerns.



How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact Matthew.Greene@adeccona.com . For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Lats name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


  • Apply with Adecco

Reference number US_EN_2_022862_397477