Client Service Representative (Mon-Fri, 930A-6P)

  • Location
    Hagerstown, Maryland
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a local client in their search to fill an exciting Client Service Representative
role in Hagerstown, MD! Apply now if you meet the qualifications listed below!

Client: First Data
Contract Length: 5 months
Pay Rate: 14.00 / HR


First Data’s Operations and Call Center functions are focused on providing the outstanding client service, support and experiences that are critical to our ongoing success. Our Operations owner-associates are responsible for the stability of our global network infrastructure by helping our financial institution clients with various aspects of transaction processing, including statement management, card production and ticket-issue resolution. Our Call Center owner-associates are often the first point of contact for our business clients, and they play an important role in driving client satisfaction. They are responsible for answering questions and resolving problems on a wide range of issues, including account activation inquiries, potential fraudulent activity and our full range of products and services.

• Typically supports application, IT hardware and software products.
• Diagnoses and resolves problems using documented procedures and checklists.
• Handles problem recognition, research, isolation, and resolution steps.
• May require follow-up but is capable of handling most issues without escalation to a higher level of expertise.
• Support is related to external clients.
• Requires extensive knowledge of the organization, products, and/or services.
• Typically requires a high school education or equivalent and one to three years’ experience as an Associated Contact Center Technical Specialist.
• Call Center experience a plus. Ability to multi Task- BC Knowledge a must, fluent in Internet Explorer, General Computer Competencies
Interview Required: Yes

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Keelan Jenkins by email at keelan.jenkins@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_100874_400167