Client Service Supervisor

  • Location
    Los Angeles , California
  • Category
    Business Operations and Management - Administration
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill an exciting role in Los Angeles, CA for an Client Service Supervisor. Apply now if you meet the qualifications listed below! Resumes must show prior Supervisory experience, Legal copy, scanning and office services experience required in order to be considered. The Client Service Supervisor is based onsite at an client account, manages the day-to-day onsite operation for that account, and oversees the operations for an assigned group of outsourced sites. This person will be managing a team of 3-4 employees.

Key Responsibilities Include:

Supervisory Duties
Scheduling
Quality Control
Training
Communications Liaison
Client Relationship
Documentation


Summary of Essential Job Functions:

The responsibilities of the Client Manager include, but are not limited to:

- Supervisory Duties
· Directly responsible for daily onsite operations.
· Periodic walkthroughs of all assigned departments to inspect current service levels provided.
· Ensures that all teams remain productive and go “above and beyond” job requirements.
· Meets weekly with each service lead to discuss progress and service/staff issues.

- Scheduling
· Manages all staff schedules and timesheet reporting.
· Ensures that backfills and overtime costs are reduced through the implementation of staff cross-training & flexible schedules.
· Provides updates to all staff regarding scheduling changes due to holidays, special events, and/or vacations.
- Quality Control
· Monitoring of monthly reports to monitor key performance indicators, identify areas in which we can reduce costs and/or implement new service features.
· Constant communication with client contact and end users in order to better understand changing needs and remain adaptable.
- Training
· Provides one-on-one mentoring to all department leads in advanced management techniques.
· Ensures that all new team members undergo a new hire orientation, one-on-one service training with their supervisor, and a meeting with the Client Manager regarding job expectations.
· Performs quarterly performance evaluations with all department leads, and ensures that all department leads are doing the same with their staff.
· Performs annual performance reviews with all department leads, and ensures that all department leads are doing the same with their staff.
· Handles all disciplinary actions for the entire team through accurate and HR-compliant reporting.

- Communications Liaison
· Communicates all corporate and client messages to all personnel levels on the team through weekly meetings.
· Liaison between client and preferred service vendors.

- Client Relationship
· Daily onsite support liaison between the client contact and Client.
· Manages all client interaction and communication through monthly service review meetings.

- Documentation
· Tracks performance in all departments through metrics and Key Performance Indicators.
· Ensures that each department is equipped with a standardized operations manual that has been customized to reflect the specific procedures of each onsite operation; Each manual is to be updated on a quarterly basis.
· Performs monthly inspections using the Site Excellence Checklist to ensure that onsite operations are compliant with operations requirements.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Amanda.marsh@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


We are in need of Client Service Supervisor for a Litigation Services firm (Foley & Mansfield) Los Angeles. This is a temp-to-hire position

Title: Client Services Supervisor
Start: ASAP
Pay up to $42k, full-time
Hours: 8a-5p, some overtime

Essential duties:
50% of time - completing print production/copy requests
25% of time - maintaining Office Services/My Service Center departments with regular floor sweeps, processing digital mail files, etc.
25% of time - Ad hoc and miscellaneous request including coverage of team breaks, runs to the local court, inventory and reporting

Required skills:
1) Previous manager/supervisory /lead experience
2) Previous law firm experience
3) Legal print/copy experience

Can you please send us some candidates ASAP?

Here is a copy of our AD -
The Client Service Supervisor is based onsite at an client account, manages the day-to-day onsite operation for that account, and oversees the operations for an assigned group of outsourced sites. This person will be managing a team of 3-4 employees.

Legal copy, scanning and office services experience required

Key Responsibilities Include:
* Supervisory Duties
* Scheduling
* Quality Control
* Training
* Communications Liaison
* Client Relationship
* Documentation
Summary of Essential Job Functions:

The responsibilities of the Client Manager include, but are not limited to:

1. Supervisory Duties

· Directly responsible for daily onsite operations.

· Periodic walkthroughs of all assigned Swiss Post Solutions-operated departments to inspect current service levels provided.

· Ensures that all teams remain productive and go “above and beyond” job requirements.

· Meets weekly with each service lead to discuss progress and service/staff issues.

2. Scheduling

· Manages all staff schedules and timesheet reporting.

· Ensures that backfills and overtime costs are reduced through the implementation of staff cross-training & flexible schedules.

· Provides updates to all staff regarding scheduling changes due to holidays, special events, and/or vacations.

3. Quality Control

· Monitoring of monthly reports to monitor key performance indicators, identify areas in which we can reduce costs and/or implement new service features.

· Constant communication with client contact and end users in order to better understand changing needs and remain adaptable.

4. Training

· Provides one-on-one mentoring to all department leads in advanced management techniques.

· Ensures that all new team members undergo a Swiss Post Solutions new hire orientation, one-on-one service training with their supervisor, and a meeting with the Client Manager regarding job expectations.

· Performs quarterly performance evaluations with all department leads, and ensures that all department leads are doing the same with their staff.

· Performs annual performance reviews with all department leads, and ensures that all department leads are doing the same with their staff.

· Handles all disciplinary actions for the entire team through accurate and HR-compliant reporting.

5. Communications Liaison

· Communicates all corporate and client messages to all personnel levels on the team through weekly meetings.

· Liaison between client and preferred service vendors.

6. Client Relationship

· Daily onsite support liaison between the client contact and Swiss Post Solutions.

· Manages all client interaction and communication through monthly service review meetings.

· Provides the client with accurate and updated information about Swiss Post Solutions.

7. Documentation

· Tracks performance in all departments through metrics and Key Performance Indicators.

· Ensures that each department is equipped with a standardized operations manual that has been customized to reflect the specific procedures of each onsite operation; Each manual is to be updated on a quarterly basis.

· Performs monthly inspections using the Site Excellence Checklist to ensure that onsite operations are compliant with Swiss Post Solutions operations requirements.

  • Apply with Adecco

Reference number US_EN_2_022862_397619