Client Services Representative 3rd Shift

Stuck in the Retail doldrums?

 

Start a new career with your Customer Service skills in the corporate business world. We have immediate opportunities for people who are passionate for helping others in a fast-paced growing environment!

 

You won’t be standing on your feet all day – you would be sitting at a desk supporting all relevant parties with the information that they need. Sounds good, huh?

 

Our Blue Ash client is paying $15/hour for 3rd shift positions.

 

Essential Duties & Responsibilities:

  • Identify and prioritize loads flagged by brokers in TMS, service requests from relevant parties, and incoming carrier calls
  • Update brokers, customers, carriers, shippers, and receivers as needed via inbound/outbound phone calls and emails
  • Assist broker with wide range of account needs including, positing and building loads, and truck booking
  • Identify loads that require attention and communicate sense of urgency to other shifts in the department
  • Accurately updating each load services with appropriate notes, estimated time of arrivals, and current status
  • Identify loads and potential issues that will prevent client from exceeding customer services standards
  • Provide feedback to management regarding ways to improve processes
  • Display working knowledge of broker accounts and specific service needs
  • Display working knowledge of client carrier setup and verification procedures
  • Handle additional duties as needed

 

Basic Skills/Experience:

  • High school degree for GED
  • After hours availability (2nd shift, 3rd shift, Weekends)
  • Basic knowledge of Microsoft Office
  • Some data entry and customer service experience
  • Work well in fast-paced team settings
  • Ability to work on multiple tasks in a time sensitive environment
  • Comply with company procedures and escalate issues as needed
  • Good work history

 

Preferred:

  • Transportation or logistics related work experience
  • Familiarity with a transportation management software
  • Basic understand for FMSCA and Department of Transportation Regulations

 

If this sounds like you – the time is now!

 

The need is real!

 

Apply now!

  • Apply with Adecco

Reference number US_EN_99_025328_379134