Client Support Representative (Inbound Help Desk)

  • Location
    Duluth, Minnesota
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local Client in their search for motivated Client Support Representatives. This opportunity is temporary with potential for hire. The Client Support Representative maintains efficient and effective communication with the subscriber through semiannual training calls to assist the subscriber base in leveraging the digital tools provided. In addition to customer education, the Client Support team members are responsible for the promotion of company services and products; such as, websites, domain names, sponsored ads, digital advertising and social media support. Do you meet the qualifications below? Apply Now!

Responsibilities of a Client Support Representative:
• Customer Relationship Management
• Maintain client relationships focused on customer satisfaction and retention
• Educate clients on product and program enhancements
• Compliance monitoring and management
• Create Corporate Client reports as needed
• Maintain and track communication with clients
• Support Client Relationship Manager and Client Services Manager as needed
• Complete additional projects
• Ongoing knowledge base of Compliance guidelines
• Ongoing product support
• Editor/tool knowledge base and support
• Guide customers through Corporate Client Intranets, policies and procedures
• Troubleshooting/ Case Management
• Entering issues for Development to further investigate
• Close case and follow up with customer on resolution
• Website Maintenance
• Review and process product upgrade requests
• Monitor adherence to Compliance guidelines
• May perform other duties/responsibilities as needed or assigned

• At least one year customer service experience
• Excellent written and verbal communication skills
• Customer service skills
• Sales, Marketing, and/or Collection experience is preferred

Compensation is $16 per hour. Hours are full time between 7:00 AM and 7:00 PM Monday-Friday, shifts will vary between these hours.

  • Apply with Adecco

Reference number US_EN_99_028082_11872659