Client Support Representative

New
  • Location
    South Jordan, Utah
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for a Client Support Representative in South Jordan, UT.

Position: Client Support Representative
Job Location: South Jordan, UT
Job Duration: 3 Month Contract
Shift: 8:00AM to 5:00PM
Pay: 15.50 per hour


To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston

To Apply: email your resume directly to the recruiter: (Arielle.Thurston@adeccona.com)

The Client Services Representative answers client inquiries and resolves a variety of technical issues regarding the Company Management Software application.

Candidates who apply for this role are expected to provide clients the level of service that exceeds their expectations whilst maintaining Company High Touch services delivery standards.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Services Representative will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the technical call center
Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Management Software
Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients’ concerns
Research technical problems with the aim of finding the best possible solution
Work with internal team members via cases, phone, email and IM to escalate system and client issues
Analyze data to resolve complex technical issues
Use critical thinking and problem-solving skills to resolve a wide variety of issues
Follow up with client requests in a timely manner
Correctly document all work in a case system
Manage escalation cases with professionalism and a focus on client satisfaction
Mentor team members to improve the departments overall success and client satisfaction
Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
Works on other projects as assigned by their Manager/Supervisor
Attend training sessions to improve and/or maintain skill sets
Maintain professionalism while working with clients, co-workers, and leadership
Ability to work under pressure and against deadlines
Ability to use discretion in managing confidential client data
Ability to follow outlined processes and demonstrate good judgment
Ability to work well independently and with a team
Ability to analyze different types of data to draw conclusions Knowledge,


Skills, and Abilities

Customer and client focus
Excellent communication skills, both verbal and written
Organizational skills
Problem solving abilities
Technical capacity
Professionalism
Attentiveness 2
Critical thinking and problem solving
Service delivery
Meeting schedules and deadlines
Data analysis


Supervisory Responsibility:

This position has no supervisory responsibilities.
Work Environment: This job operates in an office environment as a technical call center.
This role routinely uses standard office equipment such as computers, phones, headsets, photocopiers, and fax machines.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to remain in a stationary position and on the phone for extended periods of time, communicate with clients over the phone, occasionally move about to collaborate with others and operate office machinery such as computers, phones, headsets, photocopiers and fax machines.


Travel: No travel is expected for this position.

Required Education, License, and Experience:
• High School Diploma required
• 0-2 years of related work experience
• Working knowledge of MS Outlook, Word and Excel

Preferred Education, License, and Experience:
• College degree
• Accounting/bookkeeping knowledge


HOW TO APPLY:

To Chat with the recruiter NOW : https://flashrecruit.com/user/ArielleThurston

If you have any questions, you can contact Arielle Thurston by email at: Arielle.Thurston@adeccona.com.


Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_022862_400524