Clinic Assistant III

  • Location
    San Francisco, California
  • Job type
    Contract/Temp to Hire
  • Category
    Medical & Science - Administration

The Clinic Assistant III performs billing functions: The Clinic Assistant III billing functions include obtaining authorization for clinic visits, procedures, and verifies insurance. The Clinic Assistant III must be able to work efficiently and appropriately with heath care providers to maintain efficient flow throughout the Clinic/Practice and to assure that patients are treated in accordance with established standards of quality care and PCARE Standards. Essential Functions The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Employee must perform all duties and responsibilities in accordance with the PCARE Standards of the LPCH. PCARE is the foundation of Stanfords patient-experience and represents a framework for patient-centered interactions. Verify eligibility for patient's insurance. Obtain authorization to cover services provided to our patients. Determines pre-registration status and ensures accurate registration of patient, including updating accurate demographics and insurance information; validating authorization. Answers the phone promptly and courteously according to telephone Standards. Records messages accurately and appropriately assists the callers by providing clear information and/or transferring the call to location. Demonstrates proper use of office equipment as defined in the Clinic Assistant Equipment Competency Documentation Form. Handles complaints and problems promptly and courteously. Maintains patient confidentiality at all times.Maintains a clean, safe and orderly environment for the patients, family and clinic personnel. Includes, but is not limited to: maintaining supplies, equipment and forms; notifying appropriate personnel when cleaning and repair of equipment is needed; following infection control policies; maintaining knowledge of life safety, patient safety, fire and electrical safety and disaster plan. Participates in ongoing professional development and competency assessment. Attends educational classes appropriate to job development, and communicates additional training needs to direct supervisor. Attends staff meetings, orients new staff, and cross-trains for positions in assigned or other areas. Completes other duties, as assigned. Minimum Requirements Education: High School Diploma or GED equivalent Experience: 2 years of progressively responsible office or administrative experience, particularly with scheduling patient visits. License/Certification: None Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Knowledge, Skills, and Abilities These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification. Demonstrates strong customer service skills in all interactions with patients and family. This includes both telephone and face to face situations. Communicates with patients/families, and other health care team members, in and efficient, professional and courteous manner. Demonstrates active listening skills and supportive, professional behavior at all times. Familiarity, knowledgeable and understands medical terminology. Maintains confidentiality of all materials, information gathered. Ability to use and apply standard business communication skills (spelling, handwriting/penmanship, grammar, writing, verbal, listening) Ability to maintain accurate records. Ability to arrange and schedule meetings using Microsoft Outlook. Ability to organize, plan and gather information.  Attention to detail. Ability to follow directions from one or more managers. Ability to follow standard operating processes and procedures Physical Requirements and Working Conditions Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.  Ability to follow safety policies and procedures.  Incorporates ergonomic principles in work habits.

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Reference number US_EN_99_025110_11796142