Clinical Assistant

  • Location
    Los Altos, California
  • Job type
  • Category
    Medical & Science - Medical Technician

Adecco Medical & Science is seeking a Clinic Assistant II to work for Stanford Hospital Clinic located in Los Altos, CA! Candidates must be able to deliver all information and questions to facilitate developing a relationship with the provider, while providing the best customer service experience possible.

**This position is Mon-Fri 40 hours per week and hourly rate is between $21hr to $24.40hr (DOE)**

Clinical Assistants must be able to:

• Answer high volume of incoming phone calls from patients and health care providers (i.e. physician offices, clinics) and identify the type of assistance the patient or provider needs (i.e. Schedule a New or Follow appointment, Cancel or Reschedule an appointment, Prescription Refill Requests)
• Manage a high volume of outbound calls to work on new patient work queues.
• Focus on resolving issues on the first request, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to caller
• Complete the documentation necessary to track any and all issues and facilitate the reporting of overall trends
• Meet the performance goals established for the position in the areas of efficiency, call quality, Patient & Provider satisfaction, first call resolution, and attendance


High School Diploma or GED equivalent with at least 1 to 2 yrs experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
Have familiarity with EMR such as Epic, Medical Front office processes such as scheduling and full registration.
Demonstrates strong customer service skills in all interactions with patients and family. This includes both telephone and face to face situations. Communicates with patients/families, and other health care team members, in and efficient, professional and courteous manner.
Demonstrates active listening skills and supportive, professional behavior at all times.
Maintains confidentiality of all materials, information gathered.

If you meet the above Clinical Assistant II qualifications click apply now or send your resume in word format with an date/time availability for a phone interview by the COB March 16th, 2018! For other opportunities available at Adecco Medical and Science go to If you have questions about the position, please contact Dorian Baker at 925-349-0310 or

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_2_108218_326774