Closing Customer Service Specialist

Closing Customer Service Specialist (MORTGAGE experience preferred Solid Work History is a MUST)

GENERAL FUNCTION: Performs a wide range of escalated duties related to customer service within the mortgage closing department. Responsible for assisting internal and external customers with loans that are in closing and require immediate assistance. Handles complex telephone calls and emails and makes every effort to answer the customer's question/solve the problem. Responsible for ensuring that the closing department maintains a high level of positive customer experience.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

 

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Reference number US_EN_99_028177_337321