Collections

Adecco Staffing is assisting a client with adding an Outbound Collector to their Shared Service Center. In this role, you will interact with customers via telephone and email to provide information, process transactions, and reply to inquiries about outstanding invoices and payments due. If you meet the qualifications listed below, please apply.

Responsibilities:

  • Place outbound phone calls to internal and external customers
  • Process payments
  • Make credit release decisions following procedures as stated in The PDI Way
  • Refer customer disputes to field personnel for final resolution
  • Make payment arrangements on delinquent accounts
  • Perform outbound collections calls in support of credit release procedures
  • Escalate customer disputes and collections situations as necessary
  • Assist team in meeting inbound service level standards

Requirements:

  • 1-3 years of work experience, preferably in a customer service role.
  • Candidate must be able to sit for most of their shift
  • Excellent verbal and written communication skills
  • Make good decisions and able to research and resolve matters brought by the customer.
  • Computer literate - Proficient with Email and Microsoft Word and Microsoft Excel
  • Able to work in a team environment

Adecco General Staffing is a global leader in the Staffing Industry. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today at 515.327.6200 to discuss our opportunities with a Recruiter. Adecco offers benefits including Holiday, 401(k), Insurance Benefit Plans.


Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_028047_354843