Collections & Recovery Specialist

  • Location
    Brea , Ca
  • Category
    Office, Clerical & Administrative - Collections
  • Job type
    Contract/Temporary



Adecco is currently assisting a local client in their search for some outstanding Collections Representatives in Brea, CA 92823! Apply now if you meet the qualifications listed below!


Hours are Mon-Fri, 11AM to 8PM
Training is for 3 weeks of classroom training with hours of Mon-Fri 8AM to 5PM, then 2 weeks of on the job training with hours of Mon-Fri 11AM to 8PM
Pay rate is $17.00/hr.

Job Description:

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
Can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Responsibility for the mitigation of losses.
MUST COMPLETE TYPING AND CUSTOMER SERVICE/CALL CENTER ASSESSMENT AND SCORE 80% OR BETTER


Required Skills:

Excellent communication skills
Must have previous collections, customer service or contact center experience
Customer Service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills

Desired Skills:

Previous collections experience with greater depth of understanding of Collections and Recovery
Previous customer service experience
Strong negotiation skills
Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.




How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to:Viorelia Catan at viorelia.catan@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_397359