Collections Rep

  • Location
    Tempe, Arizona
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is assisting a local client and recruiting for a Collections Rep in Tempe, AZ.

Position: Collections Rep
Job Location: Tempe, AZ
Job Duration: 3 Months
Shift: Mon – Fri 11:30AM - 8:00 PM

To chat with the recruiter:
To Apply: email your resume directly to the recruiter:
Arielle Thurston at: (

• Provide professional interactions with delinquent accountholders and negotiate acceptable payment arrangements to ensure our credit and store relationships are protected.
• Perform outbound and inbound collections interacting with delinquent guests and negotiating payment arrangements.
• Provide professional interactions with credit accountholders by treating them with respect and appreciation, displaying courtesy and friendliness, recognizing various accountholder segments and providing appropriate workable solutions.
• Demonstrate problem solving skills by probing or making suggestions for the handling of exceptional account situations (e.g., bankruptcy, Consumer Credit Counseling, deceased, legal, fraud, billing disputes, etc.).
• Clearly understand and abide by all credit policies and procedures, account payment terms, billing/collection systems and various state and federal laws, rules and regulations governing credit and collections.
• Recognize various accountholder segments and makes appropriate offers.
• High school Diploma or GED
• 4 year degree preferred, not required
• 2 years call center experience with a thorough understanding of how credit/credit cards/payments work
• Excellent communication skills, both verbal AND written.
• Interacts well with others at all levels - peers, supervisors, guests, etc.
• Strong passion for delivering a great guest experience with every interaction
• Ability to interact with guests, team members and internal business partners with a friendly, empathetic, and professional style
• Proven, excellent communication, negotiation and decision making skills
• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
• Previous experience utilizing Outlook preferred
Candidates interested in this position you should apply immediately. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at

To chat with the recruiter:

Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_399784