Collections Representative

  • Location
    Arlington, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Office, Clerical & Administrative - Collections

Adecco is assisting a local client in recruiting for an Auto Collections Representative in Arlington, TX. This is a temp-to-hire opportunity that will give you valuable experience to enhance your career. As a Collections Representative you will be responsible for collecting delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. If you meet the qualifications listed below and would like to find out more about the position, please Apply Now!


- Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
- Possess strong negotiation skills
- Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
- Place or receive calls in priority order as established by management. Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay. Navigate and interpret various screens and relay information to clients accurately and professionally.
- Determine cause of delinquency and best course of action to assist delinquent customer.
- Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
- Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
- Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
- Review files from Loan Services in accordance with established standards, if applicable.
- Initiate deferrals on accounts based upon written policy guidelines.
- Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
- Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
- Ensure that appropriate letters are sent to debtors.
- Process customers payments through electronic draft, if applicable.
- Process account maintenance transactions according to established guidelines


- MUST have previous Auto collections or Mortgage collections experience- 2 years of either will be accepted.

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.


Pays: $16 an hour
Duration: Temp to Hire

Hours of Operation:
Monday - Thursday 7:00am to 9:00pm
Friday—7:00am to 7:00pm
Saturday—8:00am to 2:00pm
Sunday—2:00pm to 8:00pm

*You typically work 3 days and 2 late shifts*

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_028082_11835081