Collections Representative

  • Location
    Brea, California
  • Job type
    Contract/Temporary
  • Category
    Accounting & Finance - Bank Operations

Adecco is currently assisting a local client in their search to fill an exciting Collections Representative role in Brea, CA Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Collections Representative
Shift: Mon-Fri, 11AM to 8PM with 1 rotating Saturday per month (2ND SHIFT)
Training: 3 weeks classroom training and 2 weeks on the job training (Regular shift hours)

Location: Brea, CA
Pay Rate: $17.00/hr.

Description

Collections & Recovery Specialist works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
Role can work in any stage of delinquency and frequently requires guidance on non-routine situations
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts.
In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
Works an established list of accounts on an automated collections system and/or auto-dialer.
This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
Understands and educates customers on account terms and alternate payment programs and methods.
Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Responsibility for the mitigation of losses.
Customer Service Assessment required with min. score expectation of 80% or better



Requirements

Must have previous collections, customer service or contact center experience
Excellent communication skills
Customer service focus
Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
Demonstrated ability to work in a fast paced environment
Strong computer skills
Previous collections experience with greater depth of understanding of Collections and Recovery organization (Desired)
One year plus of collections, customer service or contact center experience (Desired)
Strong negotiation skills (Desired)
Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. (Desired)


How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Angie Castillo; 631-844-7325; angie.castillo@adeccona.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_401200