Collections Representative

  • Location
    Brea, California
  • Job type
    Contract/Temporary
  • Category
    Office, Clerical & Administrative - Collections


Adecco is currently assisting a local client in their search to fill an exciting Collections role in Brea, CA! Apply now if you meet the qualifications listed below!
The Collections & Recovery Specialist works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established assigned list of accounts on an automated collections system and/or auto-dialer. This person solves more complex billing problems and inquiries. Has greater depth of understanding of collections and recovery organization, policies, procedures and systems, and negotiates more complex payment programs or arrangements with minimal guidance while staying within our compliance guidelines within Collections. The person must display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc. Responsibility for the mitigation of losses. Generally more than one year of collections experience.

Qualifications

Required Skills and Experience
o Must have previous collections, customer service or contact center experience
o Excellent communication skills
o Customer service focus
o Ability to understand and discuss personal and financial difficulties
o Ability to recommend and negotiate payment arrangements
o Demonstrated ability to work in a fast paced environment
o Strong computer skills

Desired Skills and Experience
o Previous collections experience with greater depth of understanding of Collections and

Recovery organization desired
o One year plus of collections, customer service or contact center experience
o Strong negotiation skills
o Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Important: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position or application process, please reach out to me:
Susan Russell; 631.844.7982; susan.russell@adeccona.com

For other opportunities available at Adecco, please go to www.adeccousa.com

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_403810