Collections Representative


Adecco is currently assisting a local client in their search to fill an exciting Collections Representative role in Brea, CA

Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Collections Representative
Shift: 2nd Shift; Monday – Friday; 11:00 AM – 8:00 PM with 1 rotating Saturday a month
Location: Brea, CA
Pay Rate: $17.00/hr.


Collector will work in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound
collections calling processes
Role can work in any stage of delinquency and frequently requires guidance on non-routine situations
Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities
Collector contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts
In the recovery area, collectors will work with customers to establish full balance repayment plans or settlements
Collector will work an established list of accounts on an automated collections system and/or auto-dialer
Associate will be responsible for resolving routine billing inquiries and negotiating payment arrangements to cure delinquent
Understands and educates customers on account terms and alternate payment programs and methods
Collector will navigate a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections

MUST complete a customer service test and score 80% or better to be considered


Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task in a fast paced environment
Must be able to work in teams
Self-motivated and results-oriented
Previous Collection experience (Desired)
College degree desired but not required (Desired)
Desire to resolve customer issues (Desired)

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

If you have any questions surrounding the application process, please feel free to reach out to: Jenifer Robinson at

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_412148